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Quality Policy

Examine, analyse, improve.

Improving and making processes more efficient are the core value of RIMA’s business strategy.

Targets are defined and shared during management review meetings and are summarised in 7 points:

Customers

Increasing customer loyalty and satisfaction

Business sustainability

Increasing market share to secure business

People

Health and safety in the workplace

Products

Expanding product range to answer needs of niche markets

Peformance

Reducing and eliminating non-conformances and product defects to favour cost reduction

Infrastrutture

Supplying adequate means to improve HR knowledge and overall working conditions

Supply chain

Establishing and enhancing relationships with suppliers to improve products and services

The strategies to obtain these targets are pursued following 5 pillars

and are implemented through context analysis, demands/expectations of parties involved and risk/opportunity assessment to initiate specific actions:

1. A reliable supplier for our customers

  • Maximum effort to guarantee product and service reliability
  • Products and services that comply to regulations with specific tests to ensure accordance with statutory requirements.
  • Daily support to the sales team to reinforce customer relations, loyalty and satisfaction.

2. People at the core of hr management

  • Maintaining a work environment that promotes staff wellbeing
  • Ensuring adequate means are available on a daily basis (materials, Financial and infrastructure)
  • Planning staff training and keeping track of staff skills and knowledge through Johari windows
  • Sharing and updating company handbook to ensure appropriate HR management and health and safety which is of utmost importance to management
  • Sharing quality management principles throughout the organization and ensuring they are understood amongst all staff and third parties

3. A reliable customer for suppliers

  • Improving relations with strategic suppliers even through supply contracts
  • Pre-selection through Vendor-rating principles
  • Strategic supplier performance review to action and propose improvements
  • Verifying supplier requirements that can impact on reaching company objectives

4. A partner for local institutions

Keeping and consolidating relationships with local bodies such as Universities, Regulations authorities, Associations etc. to maintain knowledge on markets and carry out opportunity/risk assessment linked to the context.

5. A comfortable, safe and eco-friendly working environment

  • Routine danger, risk, and accident assessment in order to define and carry out corrective actions
  • Utmost attention to Health and safety instructions on a daily basis to reduce accidents and work-related injuries
  • Respect and monitor of health and safety regulations is carried out through a specific plan that assigns responsibilities to all management levels
  • Health and safety plan made available to all staff
  • Eco-friendly policy to reduce emissions and promote renewable sources
  • Utmost attention and respect of statutory requirements

Quality Policy as PDF

Ed. March 2019

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Via Sigalina a Mattina, 32 Montichiari BS - IT
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+39 030 962161
Contact us
info@rimaspa.it
Monday - Friday
8.00 - 12.00 / 13.30 - 17.30

Beyond motion and lifting

Since 1972, we have been designing and producing customised mechanical and hydraulic components for industrial machinery and agricultural equipment.

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